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The Challenge: Manually Tracking
- No inventory system in place to track the warehouse consumables and expendables, nor what is used at job sites.
- Manually tracking the tools and equipment that are moved to and from the job sites.
- Manually tracking contents during Pack Outs. (packing and removing items in a disaster situation.)
- Understocks, overstocks, mislocated equipment, lost revenue and time.
The Solution: ASAP Systems
- Passport Software Business Suite
- Motorola Mobile Barcode Scanner, MC 3100 Series
- Zebra Desktop Barcode Label Printer, G Series
- Annual Support
The Story
Servpro® Industries, Inc. operates as a restoration and cleaning company. Founded in 1967, there are now over 1,600 franchise locations with cleanup and restoration specialists for residential and commercial customers.
When a flood or fire disaster happens at your home or work, of course getting out safely is the number one concern. But once the immediate danger is over, it's time to shift into clean-up mode. The quicker mitigation services begin, the less damage occurs.
"We have to be ready to react 24 hours a day, 7 days a week" says, Shane Darger, Mitigation Estimator/Project Manager for Servpro, St. George. "The equipment we use is very specialized for mitigation and restoration and can range from $1,200 to $6,000 per piece."
Until recently, Servpro of St. George was tracking all of their warehouse inventory and equipment manually. This included: consumables such as chemicals, rubber gloves, and PPE (personal protective equipment) suits, to high value assets like air movers, dehumidifiers and steamers.
"We were losing equipment when we went from job site to job site. In fact, we just found equipment at a job site that we hadn't been to for over a year. With Passport, that doesn't happen anymore."
What Servpro of St. George Implemented
Warehouse inventory: Created a baseline of consumption, and now there is notification if the inventory levels go under or over the stocking baseline of supplies. Plus, having a constant view of current inventory levels allows for better planning. Additionally, the usage for jobs can easily be tracked and reported on. All of this is easily accomplished by Passport's barcode-based implementation.
Equipment: Valuable assets are now tracked by location - be it a warehouse location or a specific job site. The use of durable barcodes and Passport's easy-to-use software allows quick barcode scans providing the accountability needed.
It tracks where the asset is currently, how long it has been there, and regular physical inventories of the equipment allow for complete control. Servpro of St. George has seen immediate ROI... no more lost equipment. Before implementing Passport, assets were physically inventoried only once a year and required two people and hours and hours of manpower. Now they can check on their assets weekly, and generate a report in minutes.
Contents Pack Out: Tagging and creating an inventory list of the items that they are pulling out of a job site was being done manually which was very time consuming and a liability. Now a barcode-based automated system speeds the process and ensures the accountability needed.
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