Customer Support Plans
We provide three personalized support plans, choose from our Gold, Silver
or Bronze Annual Support—or customize a support and service agreement
for your business.
 |
 |
 |
|
| Priority Level |
1 | 2 | 3 |
| Response Time* |
1 hour max. | 4 hours max. | 24 hours max. |
| Targeted Fix Time* |
24 hours | 5 business days | no target |
| Dedicated Support Specialist |
Yes | No | No |
| Phone Support |
Unlimited | Limited | Limited |
| Email Support |
Unlimited | Limited | Limited |
| Screen Share Support |
Unlimited | Unlimited | Limited |
| Web Chat Support |
Unlimited | Unlimited | Limited |
| Community Support |
Unlimited | Unlimited | Unlimited |
| Software Updates |
Unlimited | Unlimited | Unlimited |
| Software Upgrades |
Unlimited | Unlimited | Unlimited |
| Video Library |
Unlimited | Unlimited | Unlimited |
| FAQ | Unlimited | Unlimited | Unlimited |
| Call for more details: Toll free (888) 868-6282 (408) 227-2720, press 1 | |||
* business hours
We also offer Live Online Community Support: All of our customers have online
access — right from your dashboard — to the ASAP Systems Online Community
where you can get answers to technical questions, suggest improvements to our
software, reference support material, problem solve and more.
Live Web Chat: Have questions? Get them answered right away with ASAP System's
live chat. Click on the Live Chat to the right.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
