Services

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Customer Support Plans

We provide three personalized support plans, choose from our Gold, Silver
or Bronze Annual Support—or customize a support and service agreement
for your business.

  Gold Plan Silver Plan Bronze Plan
Priority
Level
1 2 3
Response
Time*
1 hour max. 4 hours max. 24 hours max.
Targeted
Fix Time*
24 hours 5 business days no target
Dedicated
Support
Specialist
Yes No No
Phone
Support
Unlimited 6 2
Email
Support
Unlimited 12 4
Screen Share
Support
Unlimited Limited Limited
Web Chat
Support
Unlimited Limited Limited
Community
Support
Unlimited Unlimited Unlimited
Software
Updates
Unlimited Unlimited Unlimited
Software
Upgrades
Unlimited Unlimited Unlimited
Video
Library
Unlimited Unlimited Unlimited
FAQ Unlimited Unlimited Unlimited
Call for more details:    Toll free (888) 868-6282    (408) 227-2720, press 1

* business hours

We also offer Live Online Community Support: All of our customers have online
access — right from your dashboard — to the ASAP Systems Online Community
where you can get answers to technical questions, suggest improvements to our
software, reference support material, problem solve and more.

Live Web Chat: Have questions? Get them answered right away with ASAP System's
live chat. Click on the Live Chat to the right.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

ASAP Systems Live Support - Inventory Management- Asset Tracking- Barcode Solution