Support Plans

ASAP Systems Customer Support is there to provide you the technical assistance you need as well as ensure that you receive the most value out of your system.

Gold Support Silver Support Bronze Support
Priority Level 1 2 3
Response Time* 1 hours max. 4 hours max. 24 hours max.
Targeted Fix Time* 24 hours 5 business days no target
Dedicated Support Specialist Yes No No
Phone Support Unlimited 6 2
Email Support Unlimited 12 4
Screen Share Support Unlimited Limited Limited
Web Chat Support Unlimited Limited Limited
Community Support Unlimited Limited Limited
Software Updates Unlimited Limited Limited
Software Upgrades Unlimited Limited Limited
FAQ Unlimited Limited Limited
Call for more details:Toll free (888) 868-6282 / (408) 227-2720, press 3


Expert Guidance From Day 1

Our technical support and sales engineer teams provide comprehensive and client-specific training and implementation services. Users learn to fluently operate and navigate pertinent tools and features. Training is generally handled through two-way online screen-sharing meetings to instruct you and your team. We prefer to train-the-trainer when there are more than five users.

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