Support Plans

ASAP Systems Customer Support is here to provide you the technical assistance
you need to ensure you get the most value out of your system.

Gold Support Silver Support Bronze Support
Priority Level 1 2 3
Response Time 1 hours max. 4 hours max. 24 hours max.
Targeted Fix Time* 24 hours 5 business days no target
Dedicated Support Specialist Yes No No
Phone Support Unlimited 6 2
Email Support Unlimited 12 4
Screen Share Support Unlimited Limited Limited
Web Chat Support Unlimited Limited Limited
Community Support Unlimited Limited Limited
Software Updates Unlimited Limited Limited
Software Upgrades Unlimited Limited Limited
FAQ Unlimited Limited Limited
Call for more details:  Toll-free (888) 868-6282 / (408) 227-2720, press 3

* Your dedicated support representative will assist in keeping you up to date regarding the progress of your resolution. Most issues will be resolved within 24 hours. Depending on the severity of the issue, your representative will keep you advised if additional time will be required. A workaround may be provided to assist in keeping your business processes streamlined with limited to no down time.

Training

Inventory Management Support

Expert Guidance From Day 1

Our technical support and sales engineer teams provide comprehensive and client-specific training and implementation services. Users learn to fluently operate and navigate pertinent tools and features. Training is generally handled through two-way online screen-sharing meetings to instruct you and your team. We prefer to train-the-trainer when there are more than five users.